Tier 1 verifies the people behind the business. Every declared owner does the identity check; the controlling owner also sets up a passkey and a recovery method, which is what activates the wallet.
Verifying the company itself is separate — see Tier 2.
Your owner dashboard lists Verify your identity — “Passport, driver’s licence or national ID. About 5 minutes.” — with a Verify Identity button. Tap it.The verification screen is headed “Verify identity” / “Unlock currency transactions”, with three steps across the top: Profile, Address, Identity.
“Tell us about yourself” — “As it appears on your government-issued ID.”
Field
Notes
Legal first name
As printed on your ID
Legal last name
As printed on your ID
Date of birth
Three boxes — DD / MM / YYYY
Phone number
With a country dial code selector
The date field is annotated “(DD/MM/YYYY) As it appears on your government ID”.
Names and dates of birth must match your ID exactly. A shortened first name or a transposed date is the most common reason a check fails, and it means redoing the identity step.
“Let’s verify your identity”, checking your Selfie and a Government issued ID.Capture happens in a verification tool embedded in the screen. It walks you through photographing your ID and taking a live selfie, then matches one against the other.
Good lighting, no hat, no sunglasses, and hold the ID flat with no glare. A first-attempt mismatch is common and doesn’t count against you.
That’s the whole identity check. If you’re an owner but not the controlling owner, you’re done here.
The controlling owner continues into “Set up your security”, a two-step section: Passkey, then Recovery.“Create your passkey” — “Your passkey lives on this device and signs every wallet action. It works with Face ID, Touch ID, or your laptop’s fingerprint reader.”A card shows the device you’re on — for example This Mac, “Use this device biometrics to sign in” — badged “Takes less than 30 seconds”. Tap Create Passkey.
This passkey signs every wallet action, not just sign-in. Create it on a device you’ll keep and control — not a shared or temporary machine.
“Where should we reach you if you lose this device?” — “In case you lose access to your primary email or passkey, you’ll use this to recover your account.”By default it asks for a Recovery email, with “We’ll send a one-time verification code to confirm”.A Use phone number instead toggle switches it to a Recovery phone number with a country code selector, and the helper text changes to “We’ll text you a one-time code by SMS.”Tap Send code and enter the code to confirm.
Use a personal address or number you control, not a shared company inbox. This is how you get back in if the device holding the passkey is lost.
With the controlling owner verified and recovery in place, the wallet activates. The home screen confirms “Your crypto wallet is live” — “Send, receive and swap across major networks.”You’ll see your wallet card with Total balance, per-asset rows for USD₮, BTC and XAU₮, and a Receive / Send / Swap / Buy panel. The sidebar now carries the full product navigation, including Teams — see Teams.A prompt sits alongside: “Unlock currency-enabled transactions” — “Convert from EUR, GBP, NGN and more to crypto and back, then cash out to a local bank account.” — with Get Started and Not Now. That’s Tier 2, and it can wait until you’re ready.
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