Skip to main content
This page is under Settings > Individual > Help center. See also: AI Assistant, Profile, Statements, Privacy & Cookies, Passkey & Devices, and Recovery.
Click Support in the sidebar to chat with Enta, our in-app support agent. Here’s every way to reach us, and which one to use.

​
Get help with your account or a transaction

If you have a question about using Enta, need clarification on a transaction, or something isn’t working, contact support:
  • Enta (in-app chat, fastest): Click Support in the sidebar and chat with Enta, our support agent. This is the quickest way to get help, and the best option for anything urgent.
  • Email: For detailed questions, email help@shiga.io.
If your question is about a specific transaction, include the date, amount, and asset (or the transaction hash for crypto) so we can find it straight away.

​
Share feedback

Your feedback helps us improve Enta for you and everyone else — whether it’s a suggestion, a concern, or a feature you love.
  • In-app: Share your thoughts through Support in the sidebar.
  • X (Twitter): Tweet us at @ShigaDigital for public questions or updates.

​
Join the community

Stay up to date with announcements and product news, and talk to other Enta users and the team:
The Enta team will never ask for your passkey or any verification code we email you — in chat, by email, or on social media. If someone does, don’t share them and report it to us.